We aim to provide value for money, deliver quality service and consistently exceed our customer’s expectations. Our Management Systems – Policies and procedures, encompassing Safety, Environment and Quality and are continually developing to meet quality Management System requirements. Our systems support our aim of providing a service that meets customer and regulatory requirements and continually improves our company.
Company objectives are defined and measured incorporating Economic, Customer, Process Compliance and People perspectives. This underpins our strategic plan / vision and we regularly review how we are currently structured and operate the level of expertise of our employees and customer satisfaction levels.
The Company participates in quality assurance processes to ensure that its activities are of a high and improving standard.
The quality system is part of the company and is based on the following principles:
• Continuous improvement of our processes, activities, courses, products and services as the basis of achieving our mission
• Input and involvement of our communities in design, delivery, evaluation and improvement activities
• The need to involve and empower all staff and students in identifying and implementing quality improvements; and
• Systematic use of qualitative and quantitative feedback as a basis for identifying and prioritizing improvement opportunities. The achievement of quality outcomes necessitates a commitment to quality procedures at all levels and by all members of the company’s staff.